Refund and cancellation policy
Effective date: September 1, 2026. This policy applies to individual purchases made directly through ContentOps Career Studio.
Seven-day trial
Each learner may activate one seven-day self-guided trial across the platform. A trial is free, has no human support, and does not create a payment obligation. Trial access ends automatically unless the learner separately purchases a course.
Recommended launch policy
Offer a full refund when requested within fourteen calendar days of purchase, provided the learner has not submitted work for human review, used an included live tutoring session, or completed more than 25% of the course's structured labs. This is a recommended operating policy and must be approved for compliance with the final business entity, jurisdictions served, and any non-waivable consumer rights before launch.
How to request a refund
Use the Support page or email billing@contentopscareer.studio with the purchaser email, course name, purchase date, and a brief reason. We will acknowledge requests within two business days and process an approved refund through the original payment method. Your bank or card issuer may take additional time to post it.
Effect on access
When a refund is approved and processed, course access ends. Saved learning evidence may remain in a limited account record for operational, security, and legal purposes, subject to the Privacy Notice.
Team and employer purchases
Bulk, team, employer-paid, and custom cohort arrangements are governed by their written order form or agreement, including any different cancellation terms.
Exceptions
Nothing in this policy limits a refund, cancellation, or other consumer right that cannot lawfully be limited. We may deny abusive, fraudulent, or duplicate requests to the extent allowed by law.
Contact
Billing questions: billing@contentopscareer.studio. ContentOps Career Studio, PO Box ###, American Fork, UT 84003.