Learner support

Get unstuck.
Keep moving.

Paid-track learners can request targeted help from within a structured lab. Requests are expected to receive a response within two business days. Free trials do not include human support.

Ask for help

Get unstuck with context.

Describe where you are blocked, what you expected, what happened, and what you have already tried.

Before you send

Make the request useful.

  • Name the course and lab.
  • Explain what you expected and what happened.
  • Share test evidence or a safe screenshot link.
  • State what you already tried.

Do not share confidential employer information, passwords, API keys, or personal data in a support request.

Read the privacy notice →